Frequently Asked Questions

Do I really need to hire WordPress maintenance?
Maintaining your WordPress site is time-consuming and a little tedious. After all, isn’t your site there to serve you?

Why is maintenance important? A WordPress site isn’t just a one-time production that’s ready to be maintained throughout the life of your company, brand, or blog. Just as a physical building requires regular maintenance to repair breakages, clean up disasters, and spruce up the garden from week to week, your site needs a little routine care to keep it in tip-top condition.

Your WordPress site should grow and improve as your business does. After all, it’s the main platform for promoting your brand and connecting with your customers. Neglecting any component of your website maintenance for too long results in an adverse impact on your customers, security, and overall performance.

Side effects of a site that is updated infrequently

If too much time passes between updates or you’ve been putting them off because you’re overwhelmed with the amount of work on regular updates, your site starts showing signs of abandonment. Here are some of the indicators of an out-of-date WordPress site.

Loading problems

Leave your site unattended for too long and saturation, such as troubled plugins and unnecessary content, will bog down your pages. Long page load times and page crashes make the user experience unpleasant, and these problems can deter customers from learning about your brand or buying from you in the long run if the issues are left unattended.

Security threats

Maintenance-free WordPress sites are an open target for security threats of all kinds. From hacking attempts to transaction vulnerabilities, security threats loom large from broken links and outdated plugins installed on your site. Keeping your site updated regularly, as The Web Shelter does, can deter potential security threats and keep you and your customers’ information safe.

Low SEO performance

In addition to impairing the usability of your site, overloading, blocking and posting broken links and other irrelevant information damage your SEO over time. Your search engine rankings drop.

The best business

Clearly, no one wants to deal with the problems we just talked about. And the solution – regular maintenance of the WordPress site – is relatively simple, but requires professionals to deal with it.

What optimizations and security guarantees do you offer?

In addition to updates and backups, our servers are optimized for security, with account isolation, firewall without extra open ports, latest versions of PHP (without privileges), MySQL, Apache, Nginx and specific security settings for WordPress. We also install and configure a premium security plugin at no cost to you and check for malware every day. 

What are the payment methods available?

Currently we only accept credit or debit cards, since it is the safest system and with less commissions for both.

Is migration to your servers mandatory?

It is the most recommendable to offer you a superior performance. Once you make the contract, the information we ask you to provide when making the payment, if you request it, we will analyze the possibility of not making the migration in very special cases, and we always agree with you before starting the service.

What support do you offer and how do I communicate with you?
My Web Shelter page as this is reflected for all parties.

How many backups do you make?

We make copies every night to an external server. They include the databases and all files and content, including customizations. In addition, in the WooCommerce and Premium plans we make duplicate copies, to have extra guarantee of restoration of your data.

Do you maintain WooCommerce online stores?

You can host WooCommerce online stores in the Premium plan but we only perform payment gateway checks and special settings and optimization of WooCommerce in the WooCommerce plan.

Do the plans include development or consulting hours?

These are different services, not included in the maintenance plans but talk to us if you need these services and we will offer you the best professional solution at reasonable costs. 

Do the plans also include the migration of emails?

Our plans do not contemplate the service or migration of email. If you have it in your current hosting we’ll tell you how to use it more efficiently in external services like Google Suite. 

How do you succeed in improving the speed and optimization of websites?

All our high performance and last generation servers, always updated, work with Nginx in front of Apache, with HTTP/2, latest versions of PHP-FPM and MySQL, Brotli compression and caching systems and specific and advanced optimization for WordPress.  In addition, we optimize and clean up your database at every update and install and configure a premium cache plugin for you. 

What if I'm not satisfied with the service?

If you are not satisfied with the service you have 30 days full refund guarantee with no questions asked. We’ll be sorry to have you leave us but we’ll do it with elegance, understanding that not all of us fit in 😉

How long does it take you to provide me with service?

Once we receive the payment for the plan that you choose, with all the information that we request when contracting, in a maximum of 48/72 hours we will start the service with you.

Does my website have to meet the requirements for free migration?

Yes, to guarantee a professional service we do not migrate websites that are hacked or have serious security problems. However, we can offer you an estimate to solve any particularity we detect before the migration.

Where are your servers located?

All our servers are located in Europe, with data centers in London, Amsterdam, Frankfurt and Helsinki. If you have customers on other continents in the WooCommerce plan we can serve your content from any continent or from a CDN.

What updates are included in the maintenance plans?

We do secure and programmed updates of WordPress, the theme and the plugins (if you have the corresponding license). We always check that everything will work after updating.

How much does it cost to restore a website from a backup if necessary?

All necessary restorations are included for free in all plans.

Is there a size limit on the maintenance plans including hosting?

Yes, up to 2GB in the Web plan or 5GB in the Premium plan. In the WooCommerce plan the limit is the server itself.

Flexible and simple plans and prices